We’ve all heard the adage, “There’s no such thing as a bad question”… but let’s be honest, we have all been subjected to a question at some point that prompted a mental response of “Are you kidding me?!” This reaction is usually accompanied by rolling of the eyes, shaking of the head, feelings of distrust, and so on.
Every player will recognize that randomly recurrent question we might get at the end of a match. The same form, never changed, repetitive. The question is so flagrantly lacking clarity that people imagine things. Maybe during beta phase, a trainee was asked to develop a feedback form, then he left before finalizing it and everybody else completely forgot about it:
The question being so imprecise, anyone can imagine any meaning at different times. We don’t know what exactly is being asked and we cannot deliver the most precise information. It doesn’t look like its author took the time to think about how the audience might respond differently based on the question phrasing. Or to put in the shoes of the interviewee and brainstorm ways in which the question could be misinterpreted.
So, you just played a battle. How satisfied are you with the battle you just played?
Well, that battle you are asking about is a mixture of ships, classes, tiers, teammates, maps, battle progress, battle ending, your own performance, the team performance, the adversary performance, mechanics, eventual communication, game bugs, fluidity, meeting debatable things regarding the whole game or simply reminding about them. There is no such thing as a lonely battle, it all belongs to a game!
I could be dissatisfied with the battle because I have been uptiered. I could be satisfied with the battle because even being uptiered, I won. I could be satisfied with the battle because even being uptiered and losing, I achieved some great record. I could be dissatisfied with the battle because even being top tier and easily winning, some teammates behaved stupidly. I could be dissatisfied with the battle because the adversary had an OP ship. I could be satisfied with the battle even if nothing went right and my game crashed, I was in awe about some other aspect of the game.
What are you asking me, about the battle I played, really?
Are you asking me if I am satisfied because winning/losing?
Are you asking me if I am satisfied about the WoWs gameplay?
Are you asking me if I am satisfied about the tactics deployed?
Are you asking me if I am satisfied about the 12vs.12 format?
Are you asking me if I am in a good mood?
Are you asking me if I was satisfied with the ship I played?
Are you asking me if I was satisfied with the ships encountered?
Are you asking me if I was satisfied with my skills?
Are you asking me if I was satisfied with my chance?
Are you asking me if I was satisfied with the video effects of the game? Or the historical accuracy? Or the new monstrosity camouflage? Or the new teenager captain? Or the 20 minutes duration? Or the matchmaking? Or the citas I’ve got through the bow ? Or the detonation? Or some other feelings?
A feedback form is a two-way exchange; the more you put in, the more you get out.